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Welcome to Shams (the “Site”).
By accessing or using our website, you agree to these Terms & Conditions (“Terms”).
Please read them carefully before using the Site.
These Terms may be updated from time to time, and your continued use of the Site constitutes acceptance of any changes.
The Site allows users (“Users”) to browse and purchase home and fashion products, view promotions, and access company updates (the “Services”).
All content on this website, including design, images, text, and trademarks, is owned by Shams and may not be reproduced or used without written permission.
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Site.
You may not:
Copy, modify, distribute, or exploit any part of the website without permission.
Upload or transmit any viruses, malware, or malicious code.
Collect or misuse data or personal information from other users.
Use the Site for fraudulent, illegal, or commercial resale activities.
Violation of these Terms may result in suspension or termination of your access to the Site.
All trademarks, logos, product names, and designs displayed on this website belong to Shams or its licensors.
You may not copy, reproduce, or use any materials without prior written consent from Shams.
All rights are reserved worldwide.
Products and descriptions on the Site are for informational purposes only.
We make every effort to ensure accuracy, but colors, images, and materials may vary depending on your display and device.
We do not guarantee that product details or availability will always be complete or error-free.
Promotions, sales, and discount codes offered on the Site are subject to specific terms.
Unless stated otherwise:
Only one discount or coupon may be used per order.
Coupons must be entered exactly as shown.
Promotions cannot be exchanged for cash or combined with other offers.
Shams reserves the right to modify or cancel promotions at any time without notice.
If you send us feedback, suggestions, or other materials (“User Content”), you grant Shams a worldwide, royalty-free license to use, publish, and adapt that content in any medium.
You agree that your submissions:
Will not infringe intellectual property, privacy, or other legal rights.
Will not contain offensive, defamatory, or unlawful material.
Shams is not obligated to maintain confidentiality for submitted content or to compensate for its use.
The website and its content are provided “as is” and “as available”, without warranties of any kind, express or implied.
To the fullest extent permitted by law, Shams shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Site or its content.
We may update these Terms from time to time.
The latest version will always be posted on this page, and continued use of the Site signifies your acceptance of the updated Terms.
1.1. As part of Shams’ policy and our commitment to transparency and clarity, we publish this Privacy Policy, which sets out how we collect, use, and protect personal information on our website (the “Site”). This Policy describes the types of personal information we collect, how we use it, with whom we share it, and the options available to our customers regarding its use.
1.2. This Privacy Policy, together with our Terms of Use and Website Terms & Conditions (collectively, the “Terms”), governs the relationship between the user and Shams. The Policy may be updated or changed at our discretion. Any update will take effect once published. Use of the Site constitutes your acceptance of the latest version of this Policy. If you do not agree, please discontinue use of the Site.
2.1. We may obtain personal information from you through our Site, social media channels, or other means when you choose to provide it.
2.1.1. Information we collect:
Technical data and digital identifiers — including browser type, device details, IP address, browsing activity, and usage behavior. This is collected using cookies and similar technologies as detailed below.
2.1.2. Information you provide:
Registration details — such as your email address if you create or access a personal account.
Service interactions — when contacting us or using forms, you may provide your full name, contact details, and delivery information.
Payment details — payments on the Site are processed exclusively by our external payment provider. Shams does not collect or store any credit/debit card numbers or CVV codes. We may receive only limited transaction data (e.g., payment status or method type) for record and support purposes.
You are not required to provide personal details by law, but without certain information, some services may not be available.
3.1. Your information may be used for:
Managing customer service and communication with you.
Processing payments through third-party providers.
Operating and improving our Site and services.
Providing product offers, updates, and personalized experiences.
Fraud prevention, security, and system integrity.
Marketing and direct communication (with your consent).
You may unsubscribe from marketing communications at any time by contacting us via email or WhatsApp.
4.1. We do not sell your personal data. We may share it only as follows:
With our service providers, who perform functions on our behalf (e.g., payment processing, hosting, analytics, or marketing).
Payment processing is handled entirely by a secure external payment provider; we do not store or retain full card details.
With your consent, or where required by law, legal process, or governmental authorities.
If the business is sold or transferred, your data may be transferred to the acquiring entity under equivalent privacy obligations.
Cookies are small text files that help us improve your browsing experience. You can choose to block or delete cookies via your browser settings, though some features may not function correctly.
We may use third-party analytics and advertising services (e.g., Google, Meta, Adobe) that use cookies or similar tools to analyze usage patterns and deliver relevant ads. You can manage or opt out of such tracking via your browser or service settings.
We may display personalized promotions or ads based on your preferences. This may involve using anonymized or hashed identifiers. You can opt out of personalized marketing anytime.
You may request access to, correction of, or deletion of your personal data. You can also withdraw consent for marketing or data processing. We will honor your request within a reasonable timeframe.
Your data may be stored or processed on secure servers operated by Shams or by authorized third-party providers in different locations. All transfers comply with appropriate data protection and confidentiality safeguards.
We take reasonable steps to protect your personal data using encryption and secure servers. However, no internet transmission is completely secure.
For clarity, Shams never stores full credit or debit card numbers or CVV codes; all payments are processed through a certified payment provider.
Our Site may contain links to external websites for your convenience. These are not operated or controlled by Shams. Please review their privacy policies when visiting such sites.
For questions, requests, or feedback regarding this Privacy Policy, For any further questions, please feel free to contact us here.
At Shams, we make every effort to ensure that our website is accessible and easy to use for everyone.
We are constantly working to improve accessibility and the overall browsing experience.
If you encounter any difficulty or issue while using our site, please feel free to contact us here so we can correct and improve it.
We appreciate your feedback and are committed to making our website comfortable and accessible for all visitors.
