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At Shams, we do our best to prepare and ship your order as quickly and safely as possible.
Shipping times may vary depending on your location, local postal services, and any customs or import processes.
Orders are shipped using reliable delivery partners.
International shipping is available — estimated costs and timeframes will appear at checkout.
Local pickup may be available; please contact us directly for details.
Estimated delivery time is typically 3–7 business days, depending on destination and courier conditions.
Please note that unexpected delays may occur due to holidays, customs, or courier schedules.
Buyers are responsible for any applicable customs fees, import duties, or local taxes required by their country of residence.
For questions about your order, shipping, or returns, please reach out to us:
For any further questions, please feel free to contact us.
We take pride in offering handmade, artisanal products, meaning each piece is unique. Minor variations in color, texture, or size are natural and part of the charm of handcrafted items.
If you are not fully satisfied with your purchase, you may request a return or exchange under the following conditions:
The request is made within 14 days of receiving your order.
The item must be unused, unworn, unwashed, and returned in its original packaging with all tags attached.
Proof of purchase (order number or receipt) is required.
To start a return, please contact us via our contact form.
Once the returned item is received and inspected, we will notify you by email.
If approved, a refund will be issued to your original payment method within 7–14 business days.
Shipping fees are non-refundable, and return shipping costs are the buyer’s responsibility, unless the item arrived damaged or defective.
If your item arrives damaged or incorrect, please contact us within 3 days of delivery.
We will offer a replacement or full refund, including any shipping costs, as required by consumer protection laws.
customized or made-to-order items cannot be returned unless faulty.
We reserve the right to refuse returns that do not meet these conditions.
For questions about your order, shipping, or returns, please reach out to us:
For any further questions, For any further questions, please feel free to contact us.
